We’re hiring a Service Manager (Supported Housing & Accommodation) to lead two vital services in Swindon: Booker House (for adults with learning disabilities) and Swindon Young Parents Accommodation (tailored support for young parents).

Join the Team at Riverside!
£18–£20/hour | Mon–Fri, 35 hrs | Min. 2 months (potential to extend) | Swindon

This role is perfect for a confident and compassionate leader with a strong background in people management, housing support, and supported accommodation services. You’ll play a key role in rebuilding morale, motivating staff, and ensuring high-quality housing and support services that put customers first.

Why You’ll Love Working with Us

• Consistent hours: Monday to Friday, 35 hours per week – no weekends or evenings.
• Competitive pay: £18–£20 per hour (paid weekly).
• Meaningful work: Lead services that support people with learning disabilities, complex needs, and young parents.
• Stability: Minimum 2-month contract with the possibility of extension.
• Supportive culture: Work with an organisation dedicated to empowering both staff and service users.
• Career development: Gain experience in service management, tenancy sustainment, and homelessness prevention within a respected provider.

What You’ll Be Doing
As Service Manager, you’ll oversee daily operations, staff leadership, and service quality across both schemes:

• Lead, motivate, and support staff teams – rebuilding morale and creating a positive, high-performing culture.
• Provide regular 1:1s, supervision, and reflective practice sessions to support staff wellbeing and development.
• Recruit, induct, and train colleagues to deliver high standards of housing-related and person-centred support.
• Oversee rota management, performance reviews, and compliance with regulatory frameworks.
• Manage housing operations: voids, allocations, tenancy sustainment, income management, and responsive repairs.
• Ensure safe service delivery, including safeguarding, health & safety, and risk management.
• Promote trauma-informed, person-centred approaches that empower residents to achieve their goals.
• Build effective partnerships with stakeholders, housing providers, and local agencies to enhance move-on pathways and community connections.
• Monitor budgets, produce reports, and ensure services meet contractual performance targets and KPIs.

What We’re Looking For

• Experience in supported housing, supported accommodation, or homelessness prevention services.
• Proven people management skills, ideally leading teams through change or challenge.
• Strong background supporting individuals with learning disabilities, young parents, and/or complex needs.
• Excellent communication and conflict resolution skills, with a calm and consistent leadership style.
• Resilient, organised, and confident in managing competing priorities across multiple sites.
• Competent IT skills for report writing, case management, and compliance tracking.
• Knowledge of tenancy sustainment, income maximisation, and housing systems.
• (Desirable) Financial/budgetary experience and a relevant housing, care, or support qualification.

Bonus if You Drive
Travel is required between Booker House and Swindon Young Parents Accommodation, so a driving licence is desirable.

Your Next Step Starts Here…
If you’re an experienced manager with a passion for supported housing, staff leadership, and making a difference in vulnerable people’s lives, we’d love to hear from you. Apply now with your CV – we’re actively shortlisting!