Hostel Manager – Homelessness Services

Location: Derby (Two Sites: Newstead House & Centenary House)
Rate: £19–£20/hour
Hours: 37.5 per week (flexible shifts between 8am–10pm, Monday to Sunday)
Contract Length: Minimum 3 months
DBS Required: Enhanced

Riverside is currently seeking a proactive, experienced Hostel Manager to lead the day-to-day operations of two 24/7 supported housing services in Derby. This is a non-CQC registered role with no personal care duties. The successful candidate will focus on operational oversight, team leadership, and compliance, ensuring safe, efficient, and high-quality service delivery across both sites.

About the Services

• Centenary House: 33-bed high-level hostel for vulnerable adults (18+) with complex needs.

• Newstead House: 6-bed medium-to-low level hostel for women at risk, including those with experience of domestic violence, mental health needs, or substance misuse.

Key Responsibilities

• Lead and manage the operations of two hostel sites, maintaining a safe and well-run environment.

• Oversee staff rotas, site safety, on-call cover, and adherence to Health & Safety and housing regulations.

• Manage emergency situations, incidents, and operational escalations promptly and effectively.

• Maintain financial accountability, monitor budgets, and manage procurement of supplies and services.

• Report on KPIs, incidents, and key operational data to senior leadership.

Team Leadership

• Line manage a team of approximately 15 staff, overseeing recruitment, supervision, performance, and development.

• Foster a team culture based on professionalism, accountability, and strong values.

• Provide direction, coaching, and support to ensure consistent and high-quality service delivery.

Resident Interaction

• Enforce house rules, resolve resident complaints and disputes, and promote a safe, respectful living environment.

• Ensure the hostels support residents to sustain accommodation and progress towards independence.

Stakeholder Engagement

• Build strong working relationships with local authorities, referral partners, outreach teams, and emergency services.

• Represent the service in external meetings and professional forums as required.

Essential Requirements

• Proven experience managing supported housing, hostels, or homelessness services.

• Strong team management skills including rota planning, supervision, and performance oversight.

• Sound knowledge of compliance, housing regulations, and health & safety.

• Experience supporting vulnerable adults with complex needs or chaotic lifestyles (in a non-care capacity).

• Confident decision-maker with excellent communication and interpersonal skills.

• Proficiency in IT systems including Microsoft Office and rota/scheduling software.

Why Apply?

• Competitive pay: £19–£20 per hour

• Flexible working patterns

• Meaningful work within a values-led organisation

• Opportunity to lead a service that makes a real impact in the community

Apply Now

To express your interest in this role or to refer suitable candidates, please send CVs and enquiries to [Insert Contact Email or Application Instructions].